Polar GainodeLicenses & Regulatory Information
This page explains, in general terms, who operates Polar Gainode, the framework the service works within, where it is and is not offered, and how to obtain our corporate and compliance documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- What this is not
- Regulatory framework
- Jurisdictions
- Requesting documents
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Polar Gainode is a trading name used by the company that owns and operates this website and the associated client platform.
When you agree to our terms, the operating company is your counterparty to the contract Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Because corporate structures, registered particulars and service arrangements can change, we deliberately do not restate them as fixed text on a marketing page. The client agreement and the documentation pack we send you are the authoritative source; where this page and those documents differ, the documents prevail.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
What Polar Gainode is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not provided. Information, education and market commentary are general in nature and do not take your circumstances into account. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not trade an account on a client's behalf at our own discretion. |
| Execution and account services | ✓ Supplied, conditional on verification, qualifying criteria and current terms. |
Your capital is exposed to loss. Investment values can decrease or increase and you may get back less than invested. Consult the Risk Disclosure statement before deciding to use the service.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
Prior to funding, trading or withdrawal, all accounts undergo verification procedures complying with the KYC and AML controls outlined on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client funds are held separately from company operating funds, with withdrawals processed to a verified account registered in the client's name.
- 04
Fair and clear communication
Account charges, spreads and relevant fees are displayed in your account and on our pricing page. Specific returns are not guaranteed, and all promotional content includes a risk notice.
- 05
Data protection
Personal information is handled under a valid lawful basis, stored no longer than needed, and secured through access restrictions and encryption during transmission and storage.
- 06
Complaints handling
A documented internal process for complaints handling including receipt confirmation, thorough examination and a detailed response within the period specified upon receipt of your complaint.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Jurisdictions served and excluded
The service is only provided in jurisdictions where authorised. Eligibility is determined at sign-up based on your place of residence, and may be modified.
Where the service is offered
Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Countries classified as presenting elevated financial-crime risk under relevant legislation.
- Any region we have decided to restrict due to our own risk assessment.
No solicitation
This website and its contents are not intended for persons in prohibited jurisdictions, and distribution or use there violates applicable regulations. Opening this site from a restricted jurisdiction does not grant access to the service. Should your residence change to a restricted jurisdiction while you maintain an account, you must notify us - your account may be frozen or closed and funds returned.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- The current client agreement and the schedule of costs applicable to your account.
- A description of our procedures for combating financial crime and verifying customer identity.
- The procedure for addressing complaints and the escalation mechanism.
- Information regarding how your personal information is safeguarded.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.
- 02
Identify yourself
Indicate whether you are an existing customer (supply the email linked to your account) or a new customer, and specify which items you require.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Files are forwarded to the verified address held in our records. Account documentation cannot be provided to another party without your signed consent.
Regulatory and compliance questions
Questions about our regulatory position, our compliance procedures, or a concern you would like escalated should go to the compliance route rather than to general support.
How do I raise a compliance question?
Send it through the contact page and mark it "Compliance". Include the account email address if you already hold an account, and describe the question in a sentence or two.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
How can I flag suspicious activity or misuse of our name?
Go to the report abuse section. Any fraudulent use of Polar Gainode in correspondence, advertising or counterfeit platforms must be reported there so appropriate steps are taken.
Are institutional or press enquiries handled here?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Numbers, restrictions or completion periods cited on this site are approximate; your account statement contains the definitive information.
- This page undergoes regular updates; the edition visible here is the active version.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
For Polar Gainode background investigation purposes, contact us directly. We prefer to give you original records rather than rely on an outline.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.
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